Client Referral Agencies

The Basics bank receives referrals from a list of over 40 different agencies across the city. By working in partnership with recognised agencies we are able ensure, as far as possible, that our resources are targeting those who are really in need. Some case histories give some insight into the problems that are faced by the clients we help.

Case Histories

Carl* is a young lad of 16 so typical of many that we come across. He was put out of the family home for his own protection and security following threats from his mother’s new boyfriend. Someone told him to go to the Under 18's Job Centre, one of our referring agencies, who processed his case sympathetically. Carl had little knowledge of the benefits system and how he should go about caring for himself, but he was eventually housed in a hostel. However, all his possessions were still in the family home, and so he had nothing at all apart from the clothes he wore. We were able to provide bedding and kitchenware for his new accommodation and also sufficient food to see him through the next four weeks until his Benefits Claim was processed and he was in receipt of a regular income.

The Probation Service referred Dennis* to us – an older man who had just come out of prison. He was very grateful for provisions and also for an opportunity to spend some time chatting over his situation which he found disheartening and lonely. He had nothing in his room except a bed and was overwhelmed when we offered him a small radio which had been given to the Basics Bank only the previous day!

Valerie* is a Zimbabwean lady who was in England studying for a teaching degree. Her financial support was being provided by a white farmer who unfortunately was driven out of his farm, and consequently Valerie was left without money or political status. She received support from the Pastoral Worker of 'Voices in Exile' working with asylum seekers and the Basics Bank was able to provide food support for several months whilst Valerie had no income. Gradually her situation improved as she found accommodation with a distant relative and then, after many setbacks, received Home Office approval to remain in the UK for up to five years to complete her studies.

* Names have been changed to protect confidentiality.